copperdancerdesigns's Store Policies

Studio Policies for CopperDancerDesigns

Thank you for choosing to shop with us -- we appreciate your interest and your business.

PAYMENTS

You may pay for your purchase through PayPal. All items must be paid for in full before shipping. We are required to charge 6% sales tax for all purchases made by Georgia residents; please wait for a revised invoice before paying.

Orders which are not paid for within three days of purchase will be cancelled and the items will be relisted.

SHIPPING

UNITED STATES

We ship your purchases First Class unless otherwise specified. First Class shipping of glass and jewelry items within the continental US is FREE.

Shipping upgrades to Priority Mail can be yours! Please contact us if you are interested in a Priority Mail shipping upgrade.

INTERNATIONAL SHIPPING: YES! We ship internationally to most countries! We will by default ship International First Class. We have listed a generic price on our profile, but we will refund the difference between actual and estimated shipping,
if any. If you prefer International Flat Rate Priority Mail shipping, just select that option at checkout.

CUSTOMS: International customers should be aware of the laws concerning shipping to their country. Please be aware that we will list the value of your purchase on the customs form, and that any customs duties and other fees imposed by a customer's country are NOT our responsibility. We will absolutely not falsify customs declarations.

Depending on the limits for your country, you may find it useful to make larger purchases in two or three separate purchases spaced about a week apart. The extra shipping will likely be less than the duty on the combined sale.

SHIPPING ADDRESS: In the event that your payment processor address differs from your HipMix address, we try to contact you before we ship, but if we do not hear from you within two days we will ship to the official PAYMENT PROCESSOR address, not your HipMix address.

SHIPPING NOTICE: You will get an email or a message from us at the address you gave your payment processor with your shipping and tracking information.

INSURANCE: If you want your package insured (which we strongly recommend for larger purchases!), you are responsible for the additional postage. Please inquire before ordering if you would like insurance. We will make the changes to your invoice and then both message and email you so that you can complete your purchase.

INSURANCE RATES:
US $0.01 to US US $50.00------US $1.65
US $50.01 to US US $100.00----US $2.05
US $101.00 to US US $200.00---US $2.45

SHIPMENT TIME

We normally will ship in-stock items as soon as your payment clears. However, we both have full-time jobs in addition to running Copper Dancer Designs, so we reserve the right to ship up to five business days after your purchase clears during crunch times.

Please know that your items may ship from either of two locations, depending on which one of us made or is making the item you have purchased. Also, if you purchase multiple items from us, they will likely not ship together. We track all shipments carefully to minimize the possibility of problems in receiving your purchase.

GIFT PURCHASES

If you are willing to buy insurance for the gift and be responsible for collecting the refund should anything happen in transit, we will be more than pleased to gift-wrap your package and ship it directly to the recipient. We will not ship a gift to an address other than yours without insurance unless we have done business with you before.

CANCELLATION

If you need to cancel a sale, please let us know immediately! Of course, a sale cannot be cancelled once it has shipped. If you cancel a sale, your purchase price will be refunded minus the fees charged by the payment service.

Orders which are not paid for within three days of purchase, unless we have made prior alternative arrangements, will be cancelled, and the items relisted.

RETURN POLICY

We want you to be happy with your purchases from us! If you are dissatisfied in any way, please contact us and return them for a refund or exchange (minus shipping) within five business days after receipt.

LIABILITY

We understand post office problems--packages get lost or sit in post office limbo. However, all of our beads and many of our jewelry items are one of a kind and often cannot be replicated. If your package gets lost, we will be happy to work with you on a refund or an exchange. If the design was one we can replicate, we will also be happy to offer a substitute, but please be aware that in that case what you finally receive will not be exactly what was pictured in the original listing.

CUSTOM AND MADE-TO-ORDER ITEMS

Custom orders of known designs may take up to four weeks after the purchase (or the approval of the spec) to ship, depending on our current schedule. At the time of sale we will notify you of the timetable, and will definitely allow you to cancel a sale if we cannot ship in time for your needs.

Made-to-order items are generally already fabricated but may require adjustment to meet your particular needs (sizing or accessory colors). They will normally ship within one week of receiving all your order information; however if components have to be ordered to meet your specific request it may take longer. If shipment will not be within a week of your order, we will contact you.

Custom orders may not be returned, unless they were broken or damaged in transit.